After 18 years of operation, the wheels fell off and the organisation almost ground to a halt. Along with severe financial constraints, Camp Quality had become a place of high stress and turnover as well as low moral and energy that culminated in a severe decline in professional standards and reach of its services.
There were improvements to be made with its processes and systems, but the biggest and furthest reaching change was to happen with the mental wellness of its people. By paying attention to the wellbeing of its people and giving them the skills and tools to build resilience, create an optimistic mindset, become more focused and energised, the organisation developed a can do attitude which spring boarded it to become Australia's most innovative, recognised and trusted children's charity.
|Avg 6.3 days per person p.a.||Sick Leave
||Avg 3.2 days per person p.a.|
|Verge of Bankruptcy||Financial
||Strong cash position and balance sheet|
|20 staff, 100's of voluteers, 100's of clients||Growth and Capacity
||120 staff, 2500 volunteers, 6500 clients|
|In danger of losing charity licence||Reputation
||Ranked Most Trusted Children's Charity in Australia|
|Zero growth in customer services||Innovation
||Developed/launched award winning world first cancer education App for Children|